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Submit a Request For New or Enhanced Division of IT Service

If you are experiencing a system outage or severe IT service degradation, please contact the Division of Information Technology at 202-994-GWIT (4948), ithelp@gwu.edu or IT.GWU.EDU.  

GW faculty and staff with an appropriate business need can use this form to request a new or enhanced technology service from the Division of IT. Principal Investigators (PIs) can use this form to request research technology services from the Division of IT. If you have any questions please contact your Customer Portfolio Lead or the Business Analysis & Advisory Services Team.

The intake process for a New or Enhanced Division of IT Service consists of reviewing the technical capability of the request to ensure we best leverage the assets available, prioritizing the request, and aligning and committing resources.

Note: No Date commitments should be assumed for requests until the project planning phase is complete and resources are aligned/committed.  Due to system requirements, you will see defaulted placeholder dates populated until actual dates are committed.

If you have any questions please contact your Customer Portfolio Lead or the Business Analysis & Advisory Services Team.

Best Regards,

Vijay Padmanabhan, Director, IT Architecture  W: +1.571.553.4157