Submit an Enterprise Information Services (EIS) Operational Request

If you are experiencing a system outage or severe IT service degradation, please contact GW Information Technology at 202-994-GWIT (4948), ithelp@gwu.edu or IT.GWU.EDU.

The intake process for EIS Operational requests consists of reviewing the technical capability of the request to ensure we best leverage the assets available, prioritizing the request, and aligning and committing resources.  No Date commitments should be assumed for requests until the planning phase is complete and resources are committed. If you have any questions please contact your Customer Portfolio Lead.  If you are unsure of who to contact please email ditppmo@gwu.edu.

Examples of EIS Operational Requests are:

  • Bug fixes, process/job errors, data correction, GWid Merge, archival of a custom or modified process
  • Small feature or function addition to an application/process (such as text changes in GWeb or a workflow notification, adding a column to report, or changing a file transfer location)
  • Compliance, regulatory or minor/point software release maintenance
  • Addressing functionality not working correctly yet the overall business service is available